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AIG Service PlansAIG Service Plans
Introduction
The Depot Services program is a comprehensive approach to effectively manage customer AIG hardware resources throughout their life cycle. AIG develops and delivers depot maintenance service solutions for all types of organizations. Tailored solutions are provided for each customer based on individual technical, economic and business environments. The program allows AIG to work with customers to implement a four-step methodology, which includes:
Evaluating technical business and service requirements;
The Depot Services program enables AIG to coordinate, control and manage all aspects of service delivery, ensuring a measurable improvement in systems availability and end user productivity while reducing overall AIG costs.
There are two 'standard' Depot Service Programs based on the principle of 'back-up' equipment.
The EXPRESS service plan providing for a '48-Hour' repair or replacement is the more affordable Plan. If the customer has allowed the production load of the equipment to be light and resilient, the immediate replacement of a failing unit becomes unnecessary, and a 'fix or replace' of 48 hours service is more than adequate for his needs.
Service Plans - Basic Contents -
Common to all Plans:
Units under the maintenance plan are covered for all failure parts, electronic, electrical or mechanical (*). All parts and labor costs are included.
The plans comprehend a scheduled, individual alignment and adjustment procedure every other month.
Particular to the EXPRESS Plan:
Units found by the customer to be failing can be shipped after calling for an RMA number. A description of the problem along with the units serial number must be provided.
Units received on a specific date will be tested, repaired and shipped back to the originating point within 2 business days after the receiving date.
Units found to be free of defects will generate a charge for inspection and testing.
All shipping costs (both to and from the repair facility) are the customer's responsibility.
Particular to the NEXT DAY Plan:
Units found by the customer to be failing can be shipped after calling for an RMA number. A description of the problem along with the units serial number must be provided.
Units received on a specific date will be tested, repaired and shipped back to the originating point within 1 business days after the receiving date. If unit is not repaired in 24 hrs. a loaner unit will be shipped.
Units found to be free of defects will generate a charge for inspection and testing.
All shipping costs (both to and from the repair facility) are the customer's responsibility. The return of the loaned unit (if applies) will be charged by AIG.
Particular to the ADVANCED REPLACEMENT Plan:
Daily (8 a.m. to 6 p.m. EDT) Phone attention to detect and correct possible failures before shipment.
Calls placed before 3 p.m. EDT
Site Discount.
Because it is simpler to have a specific site and contact person to deal with, a special discount is offered when more than 10 units are unified under a 'site' contract. Look for this discount on your particular quotation.
Warranty Extension Plan
If within your organization, you have an established set of technical help, you can protect the investment by acquiring the Extended Warranty Plan. This plan extends the products warranty given by the manufacturer. Products, that have a failure due to malfunction, not produced by the normal usage, will benefit of a free parts replacement and labor coverage.
Why should you be protected?
Maintaining units is an obligation. Whether you utilize our services, find a third party or do it yourself, it must be done.
As a unit wears out, it becomes more reliable for a period of time, and then more fragile. But only in the case of conscious and experienced maintenance, they can perpetuate their life to its full extent.
Why with us?
Anderson Imaging has excel in more than twenty years of experience in maintaining electronic and computer equipment. Although AIG only maintains the equipment that it sold, it has provided it's customers with unique response and quality time.
AIG keeps a full stock of parts original and proper to the equipment. Only by doing so, a 2-day turn-around can be offered. Third Parties do not stock parts for our products.
Be secure.
By contracting our service, you will be able to rest assure that your customer, or your operation is protected and safe.
* Units and Parts are not covered for misuse or abuse, use not intended for stated purpose, use not in conformance with manufacturers specifications, normal wear, breakage, accidental or intentional deterioration.
Key Benefits
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Full
local support.
Availability
of Spare Parts
Priority
Service (toward units not purchased through AIG).
Reference Accounts
Send us an email with your Company Details and we will send you reference Accounts.